Frequently asked questions to help you buy a voucher, a gift box or an item - HÔTEL CARLTON CANNES
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home to give to your loved ones, at our establishment HÔTEL CARLTON CANNES.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our official website. For an in-person shopping experience, you can visit the HÔTEL CARLTON CANNES establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment HÔTEL CARLTON CANNES.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. For a last-minute gift, the box can be received immediately by email. Take advantage of this flexibility to offer an exceptional moment at HÔTEL CARLTON CANNES.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to offer a unique experience to your loved ones. Take advantage of this opportunity to make several people happy, with the gift boxes from HÔTEL CARLTON CANNES.
How do I create a group fund and invite people?
To create a kitty and offer an exceptional moment at HÔTEL CARLTON CANNES, select the dedicated option during your online purchase. You can then invite participants by email or link sharing, and benefit from an immediate sending of your gift box in digital format, or a gift pouch version to your home. Take advantage of this opportunity to offer a unique experience in our establishment HÔTEL CARLTON CANNES.
How can I choose the amount for a gift card?
You can freely choose the amount of your gift voucher to offer a unique experience to your loved ones. Simply select the amount of your choice from the options offered during your online purchase, at our establishment HÔTEL CARLTON CANNES.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy your experience with HÔTEL CARLTON CANNES to the fullest.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start your selection of gift boxes for HÔTEL CARLTON CANNES again.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer exceptional moments to your loved ones. All the gift boxes will be included in a single order, for a simplified shopping experience. Take advantage of this opportunity to make several people happy at once, with the gift boxes from HÔTEL CARLTON CANNES.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at our establishment HÔTEL CARLTON CANNES.
How do I purchase or give a gift box?
To offer a HÔTEL CARLTON CANNES gift box, select your box, customize it with a message, and then finalize your order. You can choose between immediate email delivery or a gift pouch version at home.
Can we give a gift certificate and let the recipient choose the experience?
With a gift voucher of any amount from HÔTEL CARLTON CANNES, you let the recipient freely choose their experience among our gastronomy offers, wellness treatments, or pastry classes, for an exceptional moment on the French Riviera.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can enjoy the present moment and offer an exceptional experience at HÔTEL CARLTON CANNES.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours, for an exceptional moment at HÔTEL CARLTON CANNES.
Is the gift box customer service reachable by phone?
The customer service of HÔTEL CARLTON CANNES is reachable by phone from Monday to Friday, 9 AM to 6 PM, or by email for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order and enjoy your experience at HÔTEL CARLTON CANNES.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your experience at HÔTEL CARLTON CANNES.
Is there a dedicated customer service for gift boxes?
The customer service of HÔTEL CARLTON CANNES is available to answer all your questions about your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at HÔTEL CARLTON CANNES. You will find information about its validity, the available services, and the steps to follow to fully enjoy your experience in our establishment HÔTEL CARLTON CANNES.
Is spa access included in my gift box?
Access to the spa depends on the options included in your gift box. To enjoy this moment of relaxation, check the conditions of your gift box and book your dates at the HÔTEL CARLTON CANNES establishment.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, subject to the conditions of your gift box and the availability of our establishment, HÔTEL CARLTON CANNES.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find all the necessary details to fully enjoy your experience at our establishment, HÔTEL CARLTON CANNES.
Is parking included in my gift box?
Parking is not included in your HÔTEL CARLTON CANNES gift box. To make the most of your stay, you can park near our establishment located in the heart of the Croisette.
Is breakfast included in my gift box?
Breakfast is not systematically included in the HÔTEL CARLTON CANNES gift boxes. To fully enjoy your stay, you can savor the Mediterranean flavors in one of our three restaurants, which reinvent themselves with the seasons in our HÔTEL CARLTON CANNES establishment.
Is special attention given to the recipient of a gift box?
At HÔTEL CARLTON CANNES, special attention is given to gift box recipients, with unforgettable moments thanks to our offers and menus spread across our three restaurants, which reinvent themselves with the seasons.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Enjoy the moment and experience an exceptional time at HÔTEL CARLTON CANNES.
Should we bring towels to the Spa?
Towels are provided by the establishment during your spa session at HÔTEL CARLTON CANNES.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer your employees several personalized gift boxes to introduce them to the excellence of HÔTEL CARLTON CANNES. Choose from our gift boxes or opt for a free amount gift certificate, and benefit from immediate email delivery or a gift pouch version at home.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. The boxes are customizable and can be delivered immediately by email or as a gift pouch to their home. Take advantage of this opportunity to offer your clients exceptional moments with the HÔTEL CARLTON CANNES.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the ordered volume, at our establishment HÔTEL CARLTON CANNES.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and personalized solutions for corporate committees, with preferential rates and customization options tailored to your needs. Enjoy the moment and experience an exceptional time at HÔTEL CARLTON CANNES.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is made according to the conditions of the HÔTEL CARLTON CANNES establishment.
How can I leave a review for my gift box?
You can share your feedback on your experience at HÔTEL CARLTON CANNES by logging into your customer account. Your input is valuable to help us improve our services and offer unforgettable moments to our guests at HÔTEL CARLTON CANNES.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly with the HÔTEL CARLTON CANNES establishment.
Is there a dress code for the gift box?
The dress code at HÔTEL CARLTON CANNES is elegant and chic, in line with the luxurious setting of the establishment. To fully enjoy your experience, we recommend opting for attire suitable for this exceptional setting, located in the heart of the Croisette in Cannes.
From what age can I get a treatment?
The minimum age to enjoy a treatment at HÔTEL CARLTON CANNES depends on the chosen services. Our wellness treatments are designed to offer moments of relaxation and indulgence to everyone, in an exceptional setting on the French Riviera.
Is it absolutely necessary to make a reservation?
Reservation is required to enjoy your gift box. The beneficiary can book their dates at the establishment to experience an exceptional moment at HÔTEL CARLTON CANNES.
How can one access the hotel from the airport?
To reach HÔTEL CARLTON CANNES from the airport, you can choose a taxi or a private transfer service, which are the most practical and quick ways to get to the establishment located in the heart of the Croisette, in Cannes. HÔTEL CARLTON CANNES welcomes you in an idyllic setting on the French Riviera.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured in our establishment, HÔTEL CARLTON CANNES, located in the heart of the Croisette in Cannes.
Are pets allowed in the establishment?
HÔTEL CARLTON CANNES accommodates pets under specific conditions set by the establishment. To fully enjoy your stay, it is advisable to check these terms directly with the hotel.
Where can I find the menus?
The menus are available on the establishment's website and are reinvented with the seasons to enhance Mediterranean flavors. You can discover them in detail on each gift box's page or directly on the HÔTEL CARLTON CANNES website.
What are the hours of operation?
The operating hours of HÔTEL CARLTON CANNES vary depending on the services and the seasons. You can enjoy the establishment and its restaurants in an idyllic setting by the Mediterranean Sea. HÔTEL CARLTON CANNES.
Is there parking available near the establishment?
The HÔTEL CARLTON CANNES offers valet parking services and a private parking lot, providing a convenient solution for guests who wish to park nearby.
What are the delivery methods for gift boxes/vouchers?
The HÔTEL CARLTON CANNES gift boxes are delivered immediately by email, or as a gift pouch to your home. You can choose the delivery method that suits you best.
Is postal delivery offered?
We offer to send our gift boxes by post. You can choose to receive a digital version immediately or a gift pouch at your home for a hand delivery. Enjoy this unique experience at our establishment HÔTEL CARLTON CANNES.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences within our HÔTEL CARLTON CANNES establishment.
Is the gift box available in physical format?
Yes, the HÔTEL CARLTON CANNES gift box is available in physical format. You can also choose to receive it in digital form for immediate sending. The lucky recipient will then be able to book their stay dates and fully enjoy their experience at the Carlton Cannes.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in elegant and careful packaging, ready to give. You can choose between immediate email delivery or a gift pouch version delivered to your home, for a refined shopping and receiving experience at HÔTEL CARLTON CANNES.
Is the gift box available in a digital format (e-gift box)?
Yes, the HÔTEL CARLTON CANNES gift box is available in digital format. You can send it immediately via email to whomever you choose, allowing for a quick and convenient delivery.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is sent in digital format, and a gift envelope version is available at your home. Take advantage of this option to offer an exceptional moment at HÔTEL CARLTON CANNES.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate delivery in digital format or a gift pouch version at your home. Take advantage of this opportunity to offer an exceptional moment at HÔTEL CARLTON CANNES.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes by post are 2 to 5 business days. You can also choose an immediate digital version or a gift pouch delivered to your home, depending on your preferences. Enjoy the unique experience offered by our establishment, HÔTEL CARLTON CANNES.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format, and you can receive a gift pouch version at your home to give to your loved ones. Enjoy this unique experience at our establishment HÔTEL CARLTON CANNES.
Is express delivery available?
For express delivery of your gift box, you can choose immediate digital dispatch. A gift pouch version can also be sent to your home, depending on the options available during your order at HÔTEL CARLTON CANNES.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box will be sent to you immediately by email, and you can print it or send it directly to the recipient. Enjoy the moment and experience an exceptional time at HÔTEL CARLTON CANNES.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. For a last-minute gift, you will receive your gift voucher by email. Your HÔTEL CARLTON CANNES gift box will be sent to you immediately in digital format or as a gift pouch to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is a few working days. You can also opt for immediate delivery by email for a last-minute gift at our establishment, HÔTEL CARLTON CANNES.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at our establishment HÔTEL CARLTON CANNES.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy the present moment and experience an exceptional time at HÔTEL CARLTON CANNES.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions in effect at the time of booking at our establishment HÔTEL CARLTON CANNES.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, at our establishment HÔTEL CARLTON CANNES.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can enjoy the sunny atmosphere of the Carlton Cannes for an exceptional moment. HÔTEL CARLTON CANNES.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of purchase. Enjoy your exceptional moment at our establishment, HÔTEL CARLTON CANNES.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the reservation conditions of your gift box. Take advantage of the flexibility offered to organize your stay at the time that suits you best at our establishment, HÔTEL CARLTON CANNES.
Can I convert my gift box into a gift card?
Gift boxes cannot be exchanged for gift certificates, but you can use them to book a memorable experience at our HÔTEL CARLTON CANNES establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, HÔTEL CARLTON CANNES offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Our offers are tailored to these occasions to help you delight your loved ones. Discover our gift boxes to experience an exceptional moment in our emblematic establishment on the French Riviera.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, to experience an exceptional moment at the Carlton Cannes. Our offers include memorable culinary experiences and relaxing moments, perfect for celebrating special occasions at our establishment, HÔTEL CARLTON CANNES.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The HÔTEL CARLTON CANNES gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from our establishment, HÔTEL CARLTON CANNES.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the HÔTEL CARLTON CANNES establishment, with the possibility of choosing between gastronomic experiences, wellness or even pastry classes.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability at the time of booking. The services offered within our establishment, HÔTEL CARLTON CANNES, include memorable culinary experiences and moments of relaxation, such as massages or facial treatments, depending on the chosen offers.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. You benefit from the best rate by purchasing directly from the establishment HÔTEL CARLTON CANNES.
Is online payment secure?
Your online payment for your gift box is entirely secure, ensuring the protection of your banking data. You thus benefit from a transaction with complete peace of mind for your purchase at HÔTEL CARLTON CANNES.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order, directly with our establishment HÔTEL CARLTON CANNES.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The HÔTEL CARLTON CANNES gift boxes are specially designed to offer a memorable experience, whether for an overnight stay or a meal at our mythical establishment on the French Riviera. Each box allows you to enjoy unforgettable moments in an idyllic setting, thanks to our offers and menus spread across our three restaurants. Offer or treat yourself to an exceptional moment at the Carlton Cannes right now.
Is it possible to pay in installments?
The payment in installments depends on the terms of your gift box order. You will be able to check these conditions during your purchase at HÔTEL CARLTON CANNES.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive your gift voucher by e-mail for quick and flexible use at our establishment, HÔTEL CARLTON CANNES.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes. This payment flexibility is available to facilitate your purchases at our establishment, HÔTEL CARLTON CANNES.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for the purchase of our gift boxes are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your data at HÔTEL CARLTON CANNES.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. There, you will find all the necessary information to track your purchases of gift boxes, directly from our establishment HÔTEL CARLTON CANNES.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift box purchases. This way, you benefit from a secure and immediate transaction, directly with our establishment HÔTEL CARLTON CANNES.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HÔTEL CARLTON CANNES. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and the gift box is sent immediately by email, with a gift envelope version to your home if you wish. Enjoy this unique experience at our establishment, HÔTEL CARLTON CANNES.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HÔTEL CARLTON CANNES.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the establishment, with the guarantee of getting the best rate. Enjoy this unique experience at HÔTEL CARLTON CANNES.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HÔTEL CARLTON CANNES establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message during your order, which will be included with the gift box. Offer an exceptional moment at HÔTEL CARLTON CANNES.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary according to the chosen offers. You can opt for a free amount gift certificate or choose from our favorite gift boxes, all customizable to your liking, at our establishment HÔTEL CARLTON CANNES.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, you can choose a premium packaging when placing your order online. Your box will then be sent by mail for a careful delivery. Take advantage of this option to offer an even more memorable experience with HÔTEL CARLTON CANNES.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Choose and customize your gift box with all your desires to offer an exceptional moment at HÔTEL CARLTON CANNES.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HÔTEL CARLTON CANNES.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is provided by our establishment HÔTEL CARLTON CANNES.
Can partially used gift boxes be refunded?
Gift boxes that have been partially used at our establishment, HÔTEL CARLTON CANNES, are generally non-refundable.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the terms and conditions. You can choose and customize your gift box according to your preferences, with the guarantee of getting the best rate directly from the HÔTEL CARLTON CANNES establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The HÔTEL CARLTON CANNES gift box is neither exchangeable nor refundable, as it is a service provision to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is not possible. The gift box offers a unique experience at HÔTEL CARLTON CANNES, a 5-star luxury hotel on the French Riviera, and allows the beneficiary to book their dates directly with the establishment.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will be necessary for quick processing according to the conditions of the establishment HÔTEL CARLTON CANNES.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase terms and availability at the time of booking at our establishment, HÔTEL CARLTON CANNES.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We recommend checking the validity conditions at the time of purchase to know any extension options offered by our establishment HÔTEL CARLTON CANNES.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, the conditions vary according to the chosen offers. The gift boxes from Carlton Cannes offer flexibility to enjoy an exceptional, relaxing, or gourmet moment. You can opt for a free amount gift certificate to guarantee a moment of happiness at HÔTEL CARLTON CANNES.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the establishment. The box is valid for a unique experience at the Carlton Cannes, whether it's for a moment of relaxation or indulgence. Enjoy the present moment in our 5-star luxury hotel on the French Riviera, HÔTEL CARLTON CANNES.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at HÔTEL CARLTON CANNES depend on the purchase conditions. You will receive a refund within 14 days after your request has been validated, in accordance with our return policy.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HÔTEL CARLTON CANNES gift boxes are generally neither exchangeable nor refundable. They offer a unique experience in our mythical establishment on the French Riviera, with unforgettable moments thanks to our offers and menus spread across our three restaurants.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box. Please check the available dates when making your reservation at our establishment, HÔTEL CARLTON CANNES.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HÔTEL CARLTON CANNES establishment. We advise you to book as soon as possible to fully enjoy your experience in our luxury hotel on the French Riviera.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at HÔTEL CARLTON CANNES.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have the number that appears on it ready. This number is required to validate your reservation at our establishment, HÔTEL CARLTON CANNES.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. You can enjoy the sunny atmosphere and unforgettable moments offered by HÔTEL CARLTON CANNES, a 5-star luxury hotel on the French Riviera.
Can I use my gift box on holidays?
The use of your gift box at HÔTEL CARLTON CANNES is possible depending on the establishment's availability. To fully enjoy your experience, we recommend booking your dates in advance, even on holidays, to guarantee your stay or moment of relaxation in our luxury hotel on the French Riviera, HÔTEL CARLTON CANNES.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can choose your dates based on availability at the time of booking, at our establishment HÔTEL CARLTON CANNES.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the HÔTEL CARLTON CANNES establishment, located in the heart of the Croisette in Cannes.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the establishment's availability. Seize the moment and experience an exceptional time at the Carlton Cannes HÔTEL CARLTON CANNES.
Can I make a reservation by email with my gift box?
Booking by email with your gift box is possible according to the conditions of the HÔTEL CARLTON CANNES establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification is possible to offer you an experience tailored to your desires, at our establishment HÔTEL CARLTON CANNES.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, but any additional supplements or options are at your own expense. You can enjoy the present moment and experience an exceptional time at HÔTEL CARLTON CANNES.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy a unique experience within our establishment, HÔTEL CARLTON CANNES.
Can my gift box be used all at once?
Your gift box for HÔTEL CARLTON CANNES is usable in one go, allowing you to fully enjoy a unique experience at our establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a unique experience at HÔTEL CARLTON CANNES, located on the Croisette in Cannes. You can enjoy our restaurants, our pastry classes, or our relaxation moments in this idyllic setting by the Mediterranean Sea.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at our establishment, HÔTEL CARLTON CANNES, located on the Croisette in Cannes. You can enjoy our restaurants, our pastry classes, or moments of relaxation in an idyllic setting by the Mediterranean Sea.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. Enjoy your stay at our establishment, HÔTEL CARLTON CANNES.
Can someone else use my gift box?
The gift box is personal and can only be used by the designated beneficiary. You can enjoy the present moment and experience an exceptional time at HÔTEL CARLTON CANNES, a 5-star luxury hotel on the French Riviera.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. To fully enjoy your experience at HÔTEL CARLTON CANNES, check the terms indicated on your HÔTEL CARLTON CANNES gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the hotel, you may be asked to present an ID according to the conditions of the establishment HÔTEL CARLTON CANNES.
Do you accept pets?
The presence of pets depends on the establishment's conditions. Enjoy your stay in our idyllic setting by the Mediterranean Sea at HÔTEL CARLTON CANNES.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You will then be able to choose your stay dates and enjoy the unique experience offered by the HÔTEL CARLTON CANNES.
Do I need to create a customer account to purchase a gift box?
You do not need to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on our official HÔTEL CARLTON CANNES website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the reservation conditions of the HÔTEL CARLTON CANNES establishment.
What are the check-in and check-out times?
The check-in and check-out times are set according to the reservation conditions of our establishment, HÔTEL CARLTON CANNES.
What services are included in a gift certificate?
With a HÔTEL CARLTON CANNES gift voucher, you can enjoy unforgettable moments in our 5-star hotel, whether it's a memorable culinary experience in one of our three restaurants, a pastry class with our Pastry Chef Anthony Coquereau, or a relaxing moment in our idyllic setting by the Mediterranean. The services vary depending on the chosen gift box, with the possibility of customizing your experience to your liking. Enjoy the present moment in our HÔTEL CARLTON CANNES establishment.
What is the difference between a gift box and a free amount voucher?
A gift box offers you a choice among predefined experiences, such as an overnight stay or a meal, while an open amount voucher allows you to pay for a service up to the chosen amount. You can enjoy these exceptional moments at our establishment, HÔTEL CARLTON CANNES.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the conditions of use and fully enjoy your experience at HÔTEL CARLTON CANNES.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when booking with the establishment. Specific conditions may vary depending on the offer chosen, we invite you to consult them before booking at our establishment HÔTEL CARLTON CANNES.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate this during the order so that the recipient can fully enjoy their experience at our establishment, HÔTEL CARLTON CANNES.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. For a last-minute gift, receive your gift voucher by email and enjoy the moment at HÔTEL CARLTON CANNES.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the HÔTEL CARLTON CANNES establishment.
What is the validity period of a gift box?
The validity period of an HÔTEL CARLTON CANNES gift box is 1 to 3 years depending on the establishment. To offer an exceptional moment, you can choose a free-amount gift certificate, guaranteeing a unique and memorable experience at the heart of the Croisette.
Are children allowed?
HÔTEL CARLTON CANNES welcomes children at its establishment located in the heart of the Croisette, in Cannes. You can enjoy unforgettable moments together in this mythical place on the French Riviera.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift voucher does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the HÔTEL CARLTON CANNES establishment.
Is the spa access private?
Access to the spa at our establishment, HÔTEL CARLTON CANNES, depends on the conditions of the gift box chosen. Enjoy a moment of relaxation in our idyllic setting on the French Riviera.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences, such as pastry classes with our Pastry Chef Anthony Coquereau. You can also opt for a gift voucher with a free amount to offer a memorable culinary experience at HÔTEL CARLTON CANNES.